1. Eligibility for Returns
- Items must be returned within 7 days of receiving the order.
- Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Items marked as “final sale” or “non-returnable” are not eligible for returns or refunds.
2. Refund Process
- Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria.
- Refunds will be processed within 7 business days of receiving and approving the return.
- Refunds will be issued to the original payment method unless otherwise specified.
3. Exceptions
- Damaged, defective, or incorrect items must be reported within 7 of delivery.
- Please contact our customer support team at +8801718-359055 with a photo of the issue for assistance.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective items).
- We recommend using a trackable shipping method to ensure your return reaches us safely.
5. Exchange Policy
- Exchanges are allowed for the same item in a different size or color, subject to availability.
- If the desired item is unavailable, you may opt for a refund or store credit.
6. Store Credit Option
- As an alternative to a refund, customers can opt for store credit, which may include additional benefits or bonuses.
7. Contact Information
If you have any questions about our refund policy, please contact us at:
- Email: support@mra2zshop.com
- Phone: +8801718-359055
- Live Chat: Available on our website during business hours.